Returns & Exchanges
At Garden Store Direct, we want you to be completely satisfied with your outdoor living purchase. If your new garden furniture or equipment isn't quite right, you can return it to us within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a unique Return Authorization code.
Package Your Items
Ensure all items are in their original packaging, unused, and unassembled to qualify for a full refund.
Arrange Collection or Postage
For small items, use a tracked courier service; for large garden furniture sets, our team will help you schedule a professional palletized collection.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing