Frequently Asked Questions
Everything you need to know about shopping with Garden Store Direct.
What are your standard shipping times and costs?
We offer free standard delivery on most orders over $100. Typical delivery times range from 3 to 7 business days depending on your location and the size of the item.
What is your return policy for garden furniture?
You can return any unused item in its original packaging within 30 days of delivery. Please note that large furniture items may incur a restocking fee.
Are your outdoor products weather-resistant?
Yes, our garden furniture and decor are specifically designed to withstand various weather conditions, featuring UV protection and rust-resistant coatings.
Do you offer assembly services for large structures?
While our products are designed for easy home assembly with included instructions, we can recommend professional third-party assembly services in select areas.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Klarna and Affirm for larger purchases.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.